Return policy
Items are to be returned to this address:
Unit 22, Deanfield Court
BB7 1QS Clitheroe Lancashire
Great Britain
dftp.co.uk offers a 30-day cancellation policy on all purchases.
The cancellation deadline expires 30 days after the day you receive your item or take physical possession of it. If the last day for exercising the right to cancel falls on a public holiday, a weekend, 24 December or 31 December, the period expires on the following working day. The cancellation deadline is met if you send notice of your exercise of the right to cancel before the 30-day cancellation period has expired.
To exercise your right to cancel, you must tell us categorically, e.g. by letter or e-mail, that you wish to cancel your purchase.
Start the return process by contacting us at info@dftpglobal.com – please attach this cancellation form: https://cdn.shopify.com/s/files/1/0761/9169/5193/files/standard-fortrydelsesformular-Dftpglobal.com_v2.pdf?v=1696493463
You bear the cost of returning items to us, as well as the risk for items until they are in our possession. This means that if the parcel is lost in transit, you cannot claim compensation from dftp.co.uk.
If you have purchased multiple items from us, you can of course return one or more items, even if they were purchased in a single order. The original shipping fee will not be refunded in such cases.
You must include a copy of the order confirmation or other proof of purchase. In addition, it will facilitate processing if you include a copy of your return form.
NOTE: We do not accept parcels for collection at another address or parcels sent COD.
IMPORTANT: We expect you to send the items as soon as possible after you have given notice of cancellation, and you must return them no later than 14 days after you have exercised your right to cancel.
Condition of items upon return
When you return an item, it must be in saleable condition and as new. This means that you may test the item in the manner necessary to determine its nature, characteristics or functioning. In other words, you may examine the item as if you had seen it in a physical store. The item may therefore not be used, but only inspected.
If the item has been tried out beyond what is described above, we consider it used, which means that if you cancel the purchase, you will only get part or none of the purchase amount back, depending on the commercial value of the item.
The item's packaging and the bag that comes with it also represent part of the item's value. It is therefore important to keep these elements intact and pack the item exactly as you received it.
Reimbursement of the purchase amount
If you cancel your purchase, the purchase price will be refunded to you. In the event of a depreciation in value for which you are liable, this will be deducted from the purchase amount. We will refund the amount within 14 days from the day we received notification of your decision to cancel the contract, if we have received the items or proof of return.
We will refund the money using the same payment method you used to make the purchase.
NOTE: You may forfeit your purchase amount in whole or in part. This will happen if the value of the item has decreased because
- you have actually used the item,
- it has been damaged while you were liable for it,
- you have handled the item in a way other than was necessary for you to determine its nature, characteristics and functioning.